Cyndi Jordan

Hasnain Ali

Excellent service and professionalism by James. James was sincere and helpful from beginning to end. Just the type of person you need when looking for your refinance or purchase home. he was flexible with timings and availability when I need any information about the refinance info . he gave us his honest view and which helped us taking informative decision. Would definitely recommend.

Gary Cotterill

At a time when I did not think a re-finance was possible, James showed his interest and concern for getting me a great loan in what I consider record time. I won't be needing another loan soon but I would work with him anytime to get easily and quickly through the process. James and the whole team clearly and honestly told me what was available for me and helped me get it. THANKS James!

Linda Mazza

James was always available for us when we had any questions. If James didn't know with absolute certainty, he would check to get the right one and the get right back to us. Sometimes we felt like our questions were pretty silly, but James always reassured us that he was there for us no matter what our questions were.

If James didn't hear from us he would call to ask if things were going okay and if there were any concerns that we might have.

We would recommend James to anyone!

Rod Bati

James is an excellent loan advisor in every aspects of my loan refinance. He easily answered all my questions and explained the process throughout the loan. Before, I tried to refinance with another company. But it took a while and there are some unexplainable expenses the loan advisor couldn't explain. It resulted for me to discontinue the refinancing. James and his team made it possible to give me what I wish. Thank you James for everything.

Shelley Sallee Lewis

James is absolutely awesome! Since the start if my loan application he has been available to answer all of my questions ( no matter how many times I asked them) he made me feel at ease with a process i was not familiar with. I would recommend him to anyone looking to refinance! Thanks James!

Chris Butlercase

James Kleiner was concerned all through the process of my refinancing. He was always ready

to explain any questions I had and when not in, left message and very shortly, he would call

me back. Even at the closing, if I had a question, I knew I could phone him and he would

respond. I recommend him very highly. The company is lucky to have him with them.

He is a great asset. 

Jaime Peterson Kauffman

We were able to get ahold of James anytime and he did great explaining the process and working with us.

Susan Lewis

James was so professional and efficient. He explained the process to me in layman’s terms which made the whole refinancing easy and quick. I would recommend him and have to friends.

Lynn Corzne

I am very pleased with James. He is well versed with his job and he has a great personality. He is always available to help when every you call him. He goes over and beyond to help you. James also makes you feel very comfortable when you are talking with him. Thank you James for trying to make this a smooth transition for me. 

Marie Rose

James was exceptional made the entire refinance process a breeze. I will recommend him to as many people as possible. He was very personal and detailed throughout the entire process. I texted him well after business hours and his response was very prompt. You have an amazing mortgage expert in your business and his name is JAMES KLEINER!!

Rosa Vargas-Suriel

Although I was not able to proceed with the loan I was looking to obtain James was exceptional. When dealing with finances sometimes is hard to get people comfortable, James does just that. He is very professional and well mannered.

Laura Morales

I’m a train wreck from the tail end of getting a divorce and James has been SO patient with me and is explaining every detail. Everything is coming together a little more smoothly for me.

Charles Koory

Susan Shultz
James went above and beyond all of our needs. Accessible, understanding, and kind and patient.

He answered every question and helped with everything. We were super happy with his work!

Julie Jacobs
James was very knowledgeable regarding any and all questions we had. We had a small glitch close to the end and he was able to rework everything and made it work for us.

Al Testa

I have worked with James for two home refinances and he is experienced, professional and I would recommend him to anyone. I will be back because of his thoroughness and professionalism. I am in the business--the legal side- and he was terrific. Thanks James

Mary Monken

James was very helpful, courteous, knowledgeable throughout my whole process. James made my refi a pleasurable experience.

Katrina Wright

Easy to work with, responsive and got me the loan that worked best for me.

Cathy Thompson

I appreciated James very much during my recent refinance. He is personable and friendly, very knowledgeable and explained the process easily and completely. He communicated with me every step of the way and made me feel very comfortable and secure.

Shawn Hemenway

James was fantastic throughout the entire loan process, he made everything run smoothly. I would highly recommend him.

Jessica Bohnett Malloy

James was extremely helpful and answered all of my questions every step of the way. I would return to James again.

Roxannel Baisa

He help us a lot and make the refinance faster and easier.

Carmen Harder

Professional and very friendly. Thank you James for all your help. We appreciated all you did.

JoAnn M. Strahan

James did not disappoint. Great job! Very professional. Very efficient. Thanks James!

Kari Koob

Process was easy and would definitely recommend working with James.

Janet Nash

Sheila DeMike- Hanson

Was great very helpful. Answered all my questions. He even called later to make sure the person who was helping me on the next step was doing ok.

Bob Devlin

We we’re very pleased, and impressed with the way James handled the whole mortgage loan process. James was very courteous, friendly, and knowledgeable of the entire process from beginning to end.

Michelle Peterson

James was very easy to work with. Made the process go smooth and was very helpful when you had questions. Better experience refinancing then we had when we bought the house 14 years ago.

James Trolinger

James was very efficient and friendly with a high work ethic. He was always available no matter when I needed to call.

If we do this again, we will definitely be call on James.

Michelle Cerini

James was awesome! He was quick to respond to all of my questions, and made the process so quick and easy. I will definitely be referring him to others. Great experience!

Marsel Ramirez

Thank you James for making my loan experience a positive one. You were always available to answer any question I had and I had my share of questions. 😊 I really appreciated your patience and kindness.

Denise Fox

James was friendly, knowledgeable regarding the loan process. Determining the best loan type for to fit our needs. He returned communication in a timely manner, (email, phone call). He contacted us with a cheerful congratulations when our loan was approved and we would be going to close. James thank you for all your assistance and time!

Erik Breza

My experience with James was nothing less than excellent. I have done a a few refi's over the years and this by far, was this smoothest one yet. James has a very easy going demeanor and was able to smoothly navigate me and my wife, Melinda, through the online process. It was a pleasure dealing with James.

Claudia Johnson

James was the best to work with. He was patient, knowledgeable, and very willing to explain any and all questions until I understood them. He walked me through the whole process with ease and left me feeling confident in my choice for my mortgage refinance. I would recommend James to everyone. He is wonderful to work with.

Michael Matye

I am very impressed with the way James does his job. I had tried so many different lenders and none of them wanted to take the time and work with me because getting an approval wasn’t an easy one. James went above and beyond to find the way to get my home refinanced. I can’t thank him enough, a great asset to your company.

Mary Lou Tallini-Keenan 

We had such a wonderful experience working with James. He made the entire process go so smoothly. He answered all of our questions and explained each step of the process thoroughly. We felt very confident in the decisions we were making as he is very knowledgeable about the industry. I highly recommend working with James.

Isabelle Aragon

James was great he helped me with the whole experience and was always able to get me answers when I could not get ahold of anyone else. So even when his portion was completed he continued to help me and explain to me any questions I had. I was able to count on James at every turn and his efforts and professionalism was greatly appreciated. He was awesome.

Sharon Schmitz

Don Franson

James was really good to work with and he guided me through the process expertly!

JoAnne Bailey

James was easy to talk to and said that if ever we have any questions to just call or email him. 

Eric Sears

Very knowledgeable, and professional.

Dawn Nolan

James was professional and very patient. From beginning to end it took about two weeks for our closing.

Luis Sakamoto

James was a knowledgeable and very helpful guy.I will deal with him anytime.

Stina Pope

James was thorough, gave me the answers I needed at the time. I will be calling him back to complete the deal. Great job!

Web Hulsey

James helped me to finally get a loan. I am very thank. Everything that under his control went great and he fixed the things that were not under his control. I highly recommend James. He knows how to lower stress levels.

Karen Bennett

James was great! He has a calm soothing voice that helps when you get impatient with the process. We shared quite a few laughs together also. He never thought that a female would be buying a boat with the equity money and I guess I surprised him with that one.

Mark Tenk

James was great very professional they're very good job discovered that I'm a union employee and qualified me even though I'm laid off from work it really helped me out a lot and I greatly appreciate it.

Les Rodwell

James was excellent to work with of getting us to re-fi our mortgage. He answered all of our questions and review with us the paperwork to make sure we understood it. I would recommend James to anyone that is interested of getting a mortgage!!!!

Rick Hutton

His professionalism and stellar attitude made the whole arduous process more bearable. I would recommend him for anyone that is thinking about a loan refi.

Brenda Greenfield

James made the process easy for me! He was polite and very knowledgeable. I highly recommend working with him!

Lynne Holt

Joy Delong

JAMES MADE IT VERY EASY TO GET THIS DONE IN LESS THAN 30 DAYS.

Todd Barry

Great job, Great Attitude, Very Prompt.

Michelle Tamarez-Hicks

Knows his job very well. Goes above and beyond.

Taunya Fritzsching

James was very professional and helpful. Kept me informed throughout the process.

Scott Grinnen

The service was great, quick ,accurate, and delivered with high quality.

Tammy Pierce

James was absolutely wonderful to work with on our refinance. Super helpful and informative. He saved us a lot of money!

Linda Ess

James stayed in communication, exercising patience always. He’s very diligent in working numbers and finding a suitable scenario.
I’d recommend him to anyone looking to buy or refinance.

Patty Vasquez Painter

James was very helpful and honest. I appreciate his help and suggestions on my situation. When it comes time to look at this again I will definite remember his name.

Wendy Salkill

James was excellent to work with. Very knowledgeable and courteous. He kept me up-to-date throughout the entire process. Highly recommend him and would use him again if the need arises.

Brandon Murray

He answered all emails promptly texts after a bs session with PennyMac he was great didn't know if he was able to help me out but figured it out and over delivered on it great guy and company.

Billy Aldridge

It wasn`t about what I wanted but rather what I needed to stay afloat in this messed up economy and James worked with me and got me a loan to satisfy my needs , I give him a big high five :)

Michael Ross

James was fantastic to work with, super professional, right on the money. Would highly recommend him to anyone!!THANKS AGAIN JAMES!!!

Karin Rainey

Janet Stedronsky

James was always available for me to contact, even at unreasonable hours of the night! He was not only informative, but extremely patient and kind. James was instrumental in helping me refinance my home loan from start to finish. I appreciate James' service and believe he is an outstanding asset to his company. Thanks, James & sorry so late in seeing this message!  

Mark Moritz

Super helpful and good to his word. James was easy to work with and timely with all his responses. He showed he was willing to go above and beyond even after we threw him a little curve ball at the end of the process. I would highly recommend working with James and would thank him for all his help.

Rita Patzke

There are numerous choices for refinancing your home, but I found James Kleiner’s thoughtfulness and attention to detail made for a great experience. Our refinance was handled(except closing) was done easily on line. James walked us through with ease with the whole process taking approx. 2-3 weeks.

Bill Lang

I just wanted to get some information on refinancing. I told James what I was looking for and what I had now for a rate, etc. He was very honest with me and told me I was in a good place and refinancing wouldn't help me any. His honesty rather than trying to make a deal or sell me on refinancing earned my respect. I really appreciated it.

Brenda Burke

James was extremely helpful from the beginning through our closing. Even though each stage of our loan was handed off to the appropriate team of expertise. James would reach out to be sure all was well and ask if we had any questions. Highly recommend James to any one needing a home loan.

Angela Hart

James Kleiner was very helpful in coaching us through a mortgage refinance. James was not only professional, he was also personable and patient. He provided us with numerous options to help us make the best decision. The company has a great asset in this young man.

AnthonyRose Sanders

James made any and all efforts to make sure I was satisfied and costs were minimized. He never pressured me to take my loan, always allowing me to make an informed decision.

Michelle Cuthbertson

James made the mortgage refinance process transparent and easy to follow. From our first inquiry in a chat window to the closing of our loan, James was a responsive and well-informed loan officer.

John Palazzolo

James was very thorough with his explanations. Also made himself available late in the evenings to go over additional details.

Brian Hauger

James did a wonderful job he was fast and efficient doing our loan and kept us updated through the whole process!

Joe Clinton

Couldn't be happier with our experience with James he was outstanding in everyway with handling our loan he is a great mortgage specialist. He was always right there for us if we had an issue or a question. Thanks James!

John Sutton

James is a true professional with a strong work ethic. He was always available to help speed the process and resolve the occasional bump in the road. I strongly recommend James for your mortgage refinance needs.

Chuck Bahm

Carmen Rivera

James was very helpful even though I was not able to refinance.

Fred Mercer

He stayed on top of everything. Close went very smooth could not have been better!

Paulina Flores

Super qualify for what his due.

Ryan Harrington

Very helpful and knowledgeable...a nice combination of professional and personable.

Christine Cummings

James is outgoing and professional.

Jane Cirillo

James was very honest and we agree we were not eligible for a loan.

Susan Robirds

James was very honest and was able to present options that were most beneficial to me. He has been very easy to work with and has assisted me in saving a lot of money over the years. Saving money always puts a smile on my face! Thanks again for your excellent customer service!

David Giuntoli

I have to say that my experience James Kleiner and his team was excellent. I've dealt with other lenders and the James made the process satisfying, professional and efficient. They really understood more complex borrowers.

Carolina D

I have talked to quite a few brokers in years past and James has given me the only complete information for me to make a decision regarding our refinance options. Thanks a lot James, it made it easier for us to me make decisions based on your advice.

Jennie Zwissler

James was outstanding to work with! He was able to work around our busy schedules and have contact in the evening with us, which helped my husband and I to be able to jointly work with him on some of the segments of our loan. He talked us through every step, and helped us so much!

Hector Fernandez

James was amazing to work with on my refi. From past experiences with other companies it was night and day. James was extremely knowledgeable and answered all my questions. I would recommend anyone to go with James.

Rebecca Gray

We started talking to James Kleiner when considering a refinance. He had answers to all of our questions right away. He was up front about what would be needed and quick to provide updates. Even more than that, he truly cared, and even remembered personal details that we chatted about. I highly recommend James!

Kimi Mizusawa

Brian Ernst

Great experience! Very helpful and timely. Made the whole experience painless.

Terri Roberts-Rhoades

James was friendly, knowledgeable, and did great at following-up.

Angel Aquino-Lopez

Clear and concise, no gimmicks, shows a clear understanding of what is being asked.

Rob Peeples

I just chatted with James using the sites online chat — he was very helpful. Thank you James.

Eric Ellis

Very professional and knowledgeable. He was very nice and patient with his client.

Leticia Rojas

James was so amazing at making my refinance easy, fast and stress free! James is #1 in my book! 

Ernie Santamaria

I just want to start by saying I was negative towards James when I started. However he was there to answer any questions at anytime even when they were silly questions. I would give him a award for execellent service. Im glad I gave him a chance.

Lisa Rother

James is very helpful - honest and ethical. Works hard to identify options that align with your personal goals - even if it is an option outside of refinancing!

Ricardo Mendez

Even I was not able to refinance my loan, James was very friendly and professional, He answer all my questions and help me out to understand a little more abut refinancing.

Terry Gillim

James was professional in his dealings with us and did a great job helping us close on our home. We highly recommend working with him.

John Marceau

James was great to work with and got all the details on my refi quickly and friendly. looking forward to finalizing this agreement and start saving both time and money with my 15 year loan.

JoAnne Parker

What a great guy, so helpful! I am very happy that I reached him it looks like I am going to be able to get everything in a mortgage that I need and at a great savings...Amazing!! Thank you James!

Bishop Biermann

Julie Lance

James Kleiner has been so wonderful is assisting my husband and I during the application portion of applying for our loan. I've never seen anyone that has been on top of this for us. We thank him for all of his help and any future assistance he may give to us.

Dorothie Beauzier

James was very helpful and knowledgeable while helping us refinance our mortgage. He answered all of our questions whenever we had one. The process was very smooth, we would recommend Mr. Kleiner to friends and family.

Donna Vaughan

James was very helpful and knowledgeable while helping me to refinance my loan. I really appreciated him keeping me up to date on the process and the communication was number 1!!!

Donna Knighten

What an amazing young man! We have refinanced before and it has always been such a hassle. James made it so simple and easy. He treated us like we were the only customers he had. I highly recommend James. Thanks for a great experience!!!

Jason Hamrick

James was always there to answer my questions and helped me get a lower rate. I would recommend him to anyone looking to refinance or purchase a new home.

Tamika Greer

Mr. James defines the term customer service. He was great and excellent and in the future I would recommend him to others. Thanks James!

Margery Dobereiner Schroeder

I contacted James to help me with refinancing of my home. Unfortunately since I live in Texas there are laws that won't allow me to do what I wanted to happen. He recommended another option for me to try. He was very helpful and I would recommend him to anyone looking to refinance.

Donna DeFord

James was Fabulous! I work the mortgage industry and know what a good loan officer is. James was always quick to respond, always had options, always had a solution, worked well with the other departments, and always so pleasant to work with. Our refinance process was quick and pain free as it should be if done correctly. Our experience was wonderful and would recommend James again and again.

Michele Simmons

I have refinanced several times and this time was so easy! I was shocked at how quickly and effortless it was to get into a 15 year fixed rate! James was knowledgeable and friendly. he walked me through the process always there to answer any questions or concerns that I had. I would highly recommend James to all looking to have the same experience.

Penny Hock

James is awesome. A very personable, yet professional individual. My favorite thing is when he says he's going to do something he does it. If he says he'll call you tomorrow at one, you can bet you will get a call tomorrow right around one. If he says he will email you something, it will be in your inbox before you hang up. Great customer service like that is hard to find.

Eric DeFazio

James provided excellent customer service during the refinance of our home. He was very attentive to our needs and questions. He was very responsive through-out the entire process. Whenever there was an action or question that needed our attention, he was quick to remind us. He made everything move forward quickly while ensuring quality. It was great experience.

Michael Himes

From our initial contact with James Kleiner we were impressed with his concern for us and for making the process easy. All of our questions were asked quickly and to our satisfaction, and there was never a time that we thought that he was not giving 100% to our application. We would not hesitate to recommend him to anyone seeking help with their mortgage.

Kelly Porter-Santamaria